BirlaSoft Recruitment Drive As Product Support Engineer|Graduates-Apply ASAP

Birlasoft is a partner of SAP across ERP Implementations, Product Support, and Cloud Development. This partnership is more than 2 decades and has been consistently evolving towards expansion. Now Birlasoft Hiring Graduates for the position of Support Engineer. If You Applicable for this Esko Freshers Off-Campus Drive-2020 Apply as soon as possible, If Not please today job Updates updated more off-campus and walking dives updates. For more details about the IT Job updates, Non-It Jobs, Government job updates you can find more updates about jobs through these posts.

BirlaSoft Recruitment Drive

birlasoft Recruitment Drive

BirlaSoft Recruitment Drive Details:

Company name Birlasoft
Job Title Software Engineer Trainees
Qualification B.E./ B.Tech
Job Type off-campus Drive
Experience Fresher 
Eligible Batches  2019-2020
Salary Best In Industry
Location India

BirlaSoft Recruitment Drive Job Description:

Key Responsibilities:
Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge
Additional Tasks

Key Tasks:
1) Case Solving – on Portal and Expert Chat

Resolve known errors using documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions in complex environments for specific fields/areas
Achieve a high level of customer satisfaction through individual case work
Escalate on time and good quality – keep incidents aged days to a minimum
Enterprise Support KPI adherence
Very High incident handling
Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching, and on the job training
Participate in weekend support activities as required
Provide extended and 24-hour coverage if required
Report errors to development organizations
Involvement in case reduction tasks like the creation of Knowledge Base Articles and notes, contribution in the community and, forums

2) Knowledge Transfer

Coaching and Mentoring
Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
Deliver standard application/technology training and workshops
Perform knowledge transfer to internal staff and external customers & partners
Produce e-Learning Content (Forums/Wiki to help with incident deflection)
Drive the creation of Knowledge in the area of expertise and drive the proactive proliferation of knowledge created externally and internally

3) Additional Tasks

Product specialization – be a product expert in at least one product area
Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
Work as a functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
Participate in internal projects driven by internal requirements
Be involved in CoE/IMS activities driven by business requirements
Take initiatives to improve the team’s performance and efficiency.

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How to Apply for BirlaSoft Recruitment Drive:

  • Click the Application Link Given here then click on Apply now button.
  • Get registered if you are new if you already registered then go to login.
  • Then fill the required data fill the form
  • Attach your CV.
  • After Completing all fields then do submit.

BirlaSoft Recruitment Drive- Apply Here

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