IBM Recruitment Drive|Senior Technical Support Associate|B.EW/B.Tech|June-2020

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy, and progressive action. IBMers believe that the application of intelligence, reason, and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. IBM is recruiting B.E/B.Tech Senior Technical Support Associate. If eligible for this IBM Recruitment Drive, please apply as soon as possible. If Not please today job Updates updated more off-campus and walking dives updates. For more details about the IT Job updates, Government job updates you can find more updates about jobs through these posts.

IBM Recruitment Drive

IBM Recruitment Drive

IBM Recruitment Drive Dates and Details:

Company Name:

IBM

Name of the Post

Senior Technical Support Associate

Qualification

B.E/B.Tech

Experience

Freshers

Job Location

Hyderabad

Salary

Best in Industry

About the Company:

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

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Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. To lead in this new era of technology and solve some of the world’s most challenging problems.
Your Role and Responsibilities

You and IBM India

IBM’s Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever.

We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award ‘Best Employer of People with Disabilities’ and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace — We advocate for fairness and equality as everyone is, and always has been, welcome at IBM.

Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services, and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.

Business Unit Introduction

Our IBM Global Technology Services (GTS) helps clients plan, implement, and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services – IBM GTS is the partner of choice for infrastructure services.

Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to the cloud, apply automation and ensure business continuity. We help clients run their IT better, accelerate innovation, and deliver unmatched performance with power automation.

Who you are

As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.

What will you do

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

You will come with…

  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with a very difficult and demanding customers.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses to grow your expertise.
  • You’ll learn directly from expert developers in the field; our team leads love to mentor.
  • You have the opportunity to work in many different areas to determine what really excites you.

Required Technical and Professional Expertise

  • Minimum 1 to 4 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Expertise

  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User-level familiarity with at least one e-mail client – Outlook, Notes, etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.

How to Apply for IBM Recruitment Drive:

  • Click to the Application Link Given here then click on Apply now button.

  • Get registered if you are new if you already registered then go to login.

  • Then fill the required data fill the form

  • Attach your CV.

  • After Completing all fields then do submit.

Application Link: Apply Using Offical Link

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