BirlaSoft hiring As a Product Support Engineer-Freshers BE/B.Tech, MCA-Oct-2020

birlasoft Recruitment Drive

Birlasoft is a partner of SAP across ERP Implementations, Product Support and Cloud Development. This partnership is more than 2 decades and has been consistently evolving towards expansion. Now Birlasoft recruiting the graduates of B.E/B.Tech/MCA as Product Support Engineer. If eligible for this job, please apply as soon as possible. If Not please today job Updates updated more off-campus and walking dives updates. For more details about the IT Job updates, Non-It Jobs, Government job updates you can find more updates about jobs through these posts.

BirlaSoft Recruitment Drive

birlasoft Recruitment Drive

 

BirlaSoft Recruitment Drive Dates&Details

Company name BirlaSoft
Job Title Product Support Engineer
Qualification BE/B.Tech, MCA
 Job Type off-campus Drive
Experience  Freshers
Eligible Batches 2019 & 2020
Salary Best in industry
Location Pune-Maharashtra

 

Birlasoft Recruitment Drive- Job Description:

Key Responsibilities:
  • Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
  • Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge
  • Additional Tasks
Key Tasks:

1) Case Solving – on Portal and Expert Chat

  • Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
  • Perform root cause analysis and provide solutions in complex environments for specific fields/areas
  • Achieve a high level of customer satisfaction through individual casework
  • Escalate on time and good quality – keep incidents aged days to a minimum
  • Enterprise Support KPI adherence
  • Very High incident handling
  • Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching, and on the job training
  • Participate in weekend support activities as required
  • Provide extended and 24-hour coverage if required
  • Report errors to development organizations
  • Involvement in case reduction tasks like the creation of Knowledge Base Articles and notes, contribution in the community and, forums

2) Knowledge Transfer

  • Coaching and Mentoring
  • Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
  • Deliver standard application/technology training and workshops
  • Perform knowledge transfer to internal staff and external customers & partners
  • Produce e-Learning Content (Forums/Wiki to help with incident deflection)
  • Drive the creation of Knowledge in the area of expertise and drive the proactive proliferation of knowledge created externally and internally

3) Additional Tasks

  • Product specialization – be a product expert in at least one product area
  • Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
  • Work as a functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
  • Participate in internal projects driven by internal requirements
  • Be involved in CoE/IMS activities driven by business requirements
  • Take initiatives for improving the team’s performance and efficiency.

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How to Apply for Birlasoft Recruitment Drive:

  •  Click to the Application Link Given here then click on Apply now button.
  • Get registered if you are new if you already registered then go to login.
  • Then fill the required data fill the form
  • Attach your CV.
  • After Completing all fields then do submit.

Birlasoft Recruitment Drive: Apply Link 

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