IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2017 – 2019 Batch | Any – BE/ B.Tech Across India

IBM Off Campus Drive 2019 

  • Positions: Technical Support Associate
  • Role: Associate
  • Experience: Freshers
  • Job Location: Across India
  • Salary: Best in Industry

IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2017, 2018 & 2019 Batch | BE/ B.Tech – CSE, EEE, ECE, Mech, Telecom | Across India | July 2019

Name of the organization


Name of the post
Technical Support Associate
Job ID
Primary Location
Job Category
Full time
No shift premium (India)
Bachelor’s or Master’s degree

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Required Professional and Technical Expertise:

  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Professional and Technical Expertise:

  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.

*Candidates are supposed to apply before the link expires


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