IBM Off Campus Drive 2019
- Positions: Technical Support Associate
- Role: Associate
- Experience: Freshers
- Job Location: Across India
- Salary: Best in Industry
IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2017, 2018 & 2019 Batch | BE/ B.Tech – CSE, EEE, ECE, Mech, Telecom | Across India | July 2019
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Name of the organization
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IBM |
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Name of the post
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Technical Support Associate |
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Job ID
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1047100 |
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Primary Location
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HYDERABAD, AP |
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Job Category
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Engineering |
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Schedule
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Full time |
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Shift
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No shift premium (India) |
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Experience
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Freshers |
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Qualifications
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Bachelor’s or Master’s degree |
*Check your eligibility and if it is not matching then go through more related jobs provided to you by today job updates.
Required Professional and Technical Expertise:
- Minimum 0 to 2 years of experience in Technical Support role
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Knowledge in commercially standard software applications and major desktop operating systems.
Preferred Professional and Technical Expertise:
- Awareness of basic networking concepts and technologies.
- Identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning/probing skills, as relevant to the issue and level of the caller
- See opportunity and implement process improvements
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in rotation shifts.
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*Candidates are supposed to apply before the link expires
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